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All She Needs - Returns Policy

All You Need To Know About Ordering From Us

Welcome to AllSheNeeds.co.uk

All She Needs provides access to the AllSheNeeds.co.uk website and sells its' products to you subject to the Terms & Conditions set out on this page.  Please read these conditions carefully before using this website.  By using the AllSheNeeds.co.uk website, you are agreeing to be bound by these terms & conditions.

How to Purchase

Once logged on to our secure website, making a purchase is easy.  When you have chosen what you'd like to buy just click on the 'add to cart' button and we'll put it in your shopping cart/basket.  When you have finished making your selections, just click on the 'checkout' button and complete the details requested.  Shortly after placing your order, an email will be sent to you confirming that we have received your instructions.  Your order will then be processed and a second email will be sent confirming dispatch or advising of delays with temporarily out of stock items.  If you change your mind about anything in your cart/basket, you can easily delete the items.  This is done by selecting the 'remove' option (next to the product image when viewing your cart/basket), followed by clicking the 'update' button.

Credit and/or debit card details are never kept on our website or any of our servers.  At the point of transaction, you will be passed straight through to our Banks secure card payment facility.  This ensures that the highest level of security is achieved.  We therefore do not record any of your card details during this process.

We accept credit and debit card payments in GB pounds sterling.  All prices (unless otherwise stated) include VAT.  If you are purchasing from outside the UK your card company will convert your payment to your local currency.  You can complete your payment details on the web site.

Contract of Sale

A contract of sale between you the customer and us, will only exist once your order has been packaged and dispatched to your chosen delivery address, at which point an email confirming delivery will be sent to you.  Delivery, Tax Charges & Customs Orders are despatched within 48 hours of receipt (unless otherwise stated, Made to Measure garments for example); subject to payment and all garments being in stock.  Should a garment be out of stock, temporarily or otherwise, we will inform you by email and/or telephone and advise you of your options.  You will always have the option to cancel your order if you would prefer not wait for any stock to arrive.

VAT (Value Added Tax) at 20.00% is already included in the purchase price of all goods.

Postage and packing charges: £5.95 or overseas at £10.00 flat delivery rate. Orders over £100 receive free delivery

Orders are posted nationally and internationally using Standard 1st Class Royal Mail.  Please contact us if you require a different delivery method (Royal Mail Special Delivery, Courier, FedEx, etc.)  Orders are usually received by the customer within 5-7 working days in the UK & Europe.  USA, Canada, Australia and the Rest of the World takes approximately 10-14 days to be received.  UK deliveries are sent by 1st Class Royal Mail 'Signed For' or Special Delivery (where requested).  Deliveries to the Rest of the World are sent by Parcel Force.  Customs/Duty Customers are responsible for any import duties & taxes which may be levied on any shipment outside Europe plus any added charges for Customs clearance.  The importation or exportation of some or all of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Returns/Refunds Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned, if they are not broken, the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate course of action.